Welcome to Scotland's Housing Network

The following pages present information about our organisation and the work that we do. If you would like to join our organisation, you can become a member.  If you want to find out more use the contact form or go to our staff pages for our contact details.



Member website

On this website, you can complete as many of the self-assessment frameworks as you like. (Login required)


Housing & Welfare Reform Scotland

Information Portal

Dedicated to providing information on housing and welfare reform in Scotland and aimed at social landlords

SHN Members website

Already a member?

Existing members have full access to services via our dedicated website

Latest news

Members' Website Upgrade

Scotland's Housing Network is pleased to announce that the project to upgrade the member website is nearing completion and we have now moved to soft-launch.

We hope that you find the new look and feel to be more user friendly and a better experience all round. We are still in the final throws of upgrading the site so please bear with us as we iron out the last few wrinkles.


You will find many changes in this upgrade, amongst them:


  • A great new look and more intuitive navigation
  • Integration with Eventbrite for forum and event bookings
  • ‘News’ section has been added for members to keep up to date with all our services and updates
  • Our vast number of smaller online discussion forums have been consolidated into one discussion forum to promote sharing of knowledge. We hope to promote more use of this invaluable service by having easy access directly from the home page.
  • New Business Intelligence Tool


Please get in touch if you encounter any problems by emailing info@scotlandshousingnetwork.org.


New Business Intelligence Tool to replace BQT

We are pleased to announce that this week will see the roll out of our new Business Intelligence Tool (BIT). The hotly anticipated service can be access via this website by clicking ‘Login to Business Intelligence Tool’ buttons on the home page, you will be automatically logged into BIT without the need for additional username or password details.


Powered by Clearview, this new software will offer a range of new analytical tools members can use to track and compare performance along with stunning graphics. Users will be able to create and save their own ‘dashboards’ and filter information at their leisure.  


The service will roll out with 3 years of charter data as well as annual and quarterly SHN data. Members who have submitted Value for Money data can expect to see this added in the coming months.  


We will continue to provide all members with access to the long-serving Benchmarking Query Tool (BQT) for the foreseeable future as a backup to the BIT.


Members can expect detailed information about using the BIT soon.

Keep an eye out for our suite of BIT video tutorials that will show just how easy it will be for members to analyse their performance data.


Annual Report launched at AGM

Scotland's Housing Network today published its Annual Report 2015-16 at its' AGM and Seminar.


Neil Hamlet, Consultant in Public Health and Douglas Robertson, Professor at Stirling University were Keynote Speakers delivering excellent presentations after Elaine Byrne, Director of SHN, gave and update on the progress the organisation had made in the last year. There was also time for James Duffy, Service Co-ordinator at SHN, to give his annual quiz.


The annual Report, titled "We Are One", is available to download on the about us page.




The theme for this year’s AGM is ‘We are one’. This is to reflect that it has been one year since we launched our new name and brand. It is also to acknowledge that the housing sector, more than ever is working together as one with social care, health and all agencies to improve the health and wellbeing for tenants and service users. In keeping with the theme we are delighted that Neil Hamlet, Consultant in Public Health and Douglas Robertson, Professor at Stirling University will deliver keynote speeches.

Value for Money model launched



Thank you to everyone who came to speak to us at our stand during the CIH Scotland Conference a fortnight ago. It was fantastic to see so many of you and we hope we you found it as beneficial as we did and that you managed to get your hands on some of our sweeties!


We officially launched our Value for Money model at the Conference and we are confident that members will benfit greatly from this.



The VFM model is based on the collective assessment of Performance, Customer Opinion and Costs. Our model is straightforward to complete but provides powerful insight into how an organisation’s costs can  impact on their performance results. The added value is that members can benchmark their results within the Network and have enough detail to draw meaningful comparisons or explain differences.


The Conference also gave us the opportunity to demonstrate our new business intelligence tool which will replace the current Benchmarking Query Tool in the coming months. Using this powerful and interactive analysis tool, landlords can produce their own bespoke reports in a range of formats to suit their needs.

VFM press release.pdf
Adobe Acrobat document [196.8 KB]

Supporting Syrian Refugee families



As SHN members continue to take receipt of Syrian refugee families and offer them rehousing within their communities, the Network organised a second Forum meeting specifically designed to support members in overcoming the challenges of resettlement and integration.


This Forum meeting heard from staff and refugee volunteers from Maryhill Integration Network, which has been supporting refugees in Scotland since 2001. Members present heard at first hand the challenges faced by refugees from Syria in seeking opportunities to settle, learn and work in Scotland. They also showed a brief film which explains the feelings many refugees have on first arriving in a new country. The film can be viewed here.


Members decided that the issue of refugee resettlement and integration should continue to be covered as a regular agenda item at future meetings of SHN Forums following these two meetings that had had a specific focus on refugees.


For copies of the presentations and reports of the two Resettlement and Integration Forums, please contact tim.pogson@scotlandshousingnetwork.


The HRA tenants' framework


This framework has been developed in conjunction with tenants drawn from SHN's membership and the national regional networks.  It is designed to be used by tenants (including those who have not been involved before) and landlords to support the operation of the HRA. 


The framework has three elements: 

  1. Information sheets covering: introduction to the HRA guidance; legislation around consultation and communication and different self-assessment frameworks (booklet 1).
  2. Fact finding sheets to support learning about how their landlord: gathers tenants’ views; writes down cost processes and makes sure that the operation of the HRA benefits tenants (booklet 1).
  3. A self-assessment booklet of criteria and checklists (booklet 2).


There are different ways to use the PDFs: print them out and use as a guide for discussions and framing a self-assessment; complete them on your computer (both booklets have interactive formats), and save them to inform your reporting processes.


HRA Guidance Interactive Booklet 1 - Building knowledge and fact finding
HRA Guidance Interactive Booklet 1 Build[...]
Adobe Acrobat document [169.2 KB]
HRA Guidance Interactive Booklet 2 - Self Assessment
HRA Guidance Interactive Booklet 2 Self [...]
Adobe Acrobat document [139.5 KB]
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