The Network collects data quarterly and annually from member organisations to allow results to be compared. 

If you would like to discuss customer satisfaction measurement please contact fiona.jackson@scotlandshousingnetwork.org. 

Social landlords report on the outcomes of tenant surveys for the Charter.

We have previously run courses on developing surveys, covering survey planning, sampling, survey design, fieldwork and analysing and reporting on the survey results.

For more information, please contact Tim Pogson.