While most of our reports and other outputs are exclusively for our members the following publications are available to non-members.

The Social Housing Charter was launched in April 2012 and the Scottish Housing Regulator introduced new indicators to measure landlord's progress toward the Charter in April 2013.

SHN, along with partner organisations, have supported members to prepare for the introduction of the Charter.  We have produced a number of guides to support landlords comply with the new data reporting requirements.  These guides were produced with the support of our member organisations and their tenants.

Where tools/documents are available to non-members a web link has been provided. The remaining documents are only available to SHN members and available on the members' website.

Charter Indicator Toolkit

Right First Time Guide

Anti-Social Behaviour Guide

Charter Report to Tenants Guide

Results of the Charter Indicators Pilot

An Indicator Checklist for Registered Social Landlords (SFHA members only)