Service users

Service user Outcomes survey

This is an example of a Service user survey which has been shared with Partners to help them develop mechanisms which will capture Outcomes based information as well as more traditional customer care questions. As part of the wider Performance framework it is essential that Partners have approaches/tools which capture service user and patient feedback on the benefits of the timely provision of community equipment.

Service review template

This template has been used to help Partners review their service from the service users/patients perspective. It allows relevant stakeholders to identify solutions and improvements to Roles, Pathways, and structures, based on examples of local service user stories and helps focus on person-centred outcomes and less about medical condition. 

Service user leaflet

This is an example Community Equipment Service leaflet which Partnerships can use to develop their own local version.

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Scotland's Housing Network is a registered Charity in Scotland SC042381.

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